Foundation B2B Sales

Kronenburgh International Business School

Sign-up for the 6 day Kronenburgh training Foundation B2B Sales+ Customer Services: Make a difference ! Develop skills relating to all stages of the sales process

Price

from €1,380

Level

Mbo level 3

Kind

Course

Subject

Sales

More information and registration at Kronenburgh International Business School

Description

The successful sale of products or services is key to any business organisation since the revenue generated will have a direct impact on profitability. The growth of e-commerce, the ease of access to data and information coupled with increased globalisation, means an organisation needs to have greater management control of the sales process to enhance customer loyalty and retention and maintain the reputation of their brand. How is excellent customer service linked to business success? In this unit you will learn that attracting new customers costs a business more than keeping existing customers, so it is important to keep existing customers happy. You can do this by building relationships with internal and external customers and giving them excellent service that exceeds their needs and expectations.