ITIL®4 Foundation

Capgemini Academy

Gain a comprehensive understanding of ITIL®4, the international standard for IT Service Management, and prepare for the ITIL®4 Foundation exam.

Price

from €1,850

Level

Bachelor

Kind

Training

Subject

Automation and IT

More information and registration at Capgemini Academy

Description

ITIL® is the international standard for IT Service Management, enabling the delivery of IT services more efficiently and effectively, resulting in value creation for your stakeholders and more satisfied customers. The ITIL Foundation course is based on the ITIL®4 publication, the successor of ITIL 2011, also known as ITILv3. ITIL4 is not limited to purely IT services; since every organization has services in its portfolio, this training is relevant for all organizations that provide services to their customers. ITIL®4 can be regarded as a practical mindset for creating and delivering value. Basic knowledge of ITIL® is necessary to act optimally in an ITIL® service environment, ensuring everyone “speaks the same language.” This training provides the foundation for anyone working in a commercial or non-commercial service environment. During this training, you will get an overview of what the discipline entails and how the practices and activities from ITIL® are connected so that you deliver as much value to you customers. This ITIL version addresses the relation to Agile and DevOps, allowing participants to link other methods and their implications for translating ITIL®4